My PromptBar

Support

My PromptBar technical support · Updated September 28, 2026

English

My PromptBar is a macOS menu bar app for storing, organizing, searching, and copying AI prompts. Core prompt data is stored locally. Optional Plus features can use Apple iCloud/CloudKit synchronization.

Common questions

Where is my data?

Free-tier data is kept on the Mac. If you enable Plus iCloud sync, prompt and folder data is synchronized through your private Apple iCloud container. My PromptBar does not provide a separate app account.

iCloud sync is unavailable

  1. Confirm that you are signed in to iCloud in macOS System Settings.
  2. Check that the Mac has a working internet connection and that iCloud is available.
  3. Open My PromptBar again and allow the sync operation to retry. Changes are saved locally while sync is unavailable.
  4. If the issue continues, include your macOS version, My PromptBar version, and the visible sync error in your email. Do not send prompt text unless it is necessary and you have removed anything sensitive.

How do I restore Plus?

Open the app's settings and choose the restore-purchase option using the same Apple ID that made the purchase. Purchases are handled by Apple StoreKit; My PromptBar does not receive your payment card details.

The shortcut does not respond

My PromptBar uses the macOS global shortcut configured by the app. Check macOS privacy settings for the required keyboard monitoring permission, then restart the app.

How do I delete my data?

Use the data-management controls in the app to delete local data. If iCloud sync is enabled, make sure the app can reach iCloud so the corresponding cloud data can be cleared as well.

Contact

Email 5018814@qq.com. Please describe the problem and include app/macOS versions. We aim to reply as soon as practical.

简体中文

My PromptBar 是一款 macOS 菜单栏应用，用于保存、整理、搜索和复制 AI 提示词。核心提示词数据保存在本机；可选的 Plus 功能可以通过 Apple iCloud/CloudKit 同步。

常见问题

我的数据保存在哪里？

免费版数据保存在 Mac 本机。启用 Plus 的 iCloud 同步后，提示词和文件夹数据会通过您的私有 Apple iCloud 容器同步。My PromptBar 不提供独立的应用账号。

iCloud 同步不可用

  1. 确认您已在 macOS“系统设置”中登录 iCloud。
  2. 检查网络连接，并确认 iCloud 服务可用。
  3. 重新打开 My PromptBar，等待同步重试。同步不可用时，变更仍会先保存在本机。
  4. 如果问题持续，请邮件提供 macOS 版本、My PromptBar 版本和界面显示的同步错误。除非必要，请不要发送提示词内容；如需发送请先删除敏感信息。

如何恢复 Plus？

打开应用设置，使用购买时所用的 Apple ID 选择“恢复购买”。购买由 Apple StoreKit 处理；My PromptBar 不会获得您的银行卡信息。

快捷键没有反应

My PromptBar 使用应用设置的 macOS 全局快捷键。请检查 macOS 隐私设置中所需的键盘监控权限，然后重新启动应用。

如何删除数据？

使用应用内的数据管理功能删除本机数据。如果已启用 iCloud 同步，请确保应用可以连接 iCloud，以便同时清理对应的云端数据。

联系我们

请发送邮件至 5018814@qq.com，说明问题并提供应用及 macOS 版本。我们会尽快回复。